Effective Date: December 27, 2024
1. Overview
At PlanVista, a product of Pioneer Vision AI Solutions, we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.
2. Eligibility for Refunds
Refunds are considered under the following conditions:
- Request Period: Refund requests must be submitted within 14 days of the purchase date.
- Usage Limitations: The Service must not have been extensively used beyond initial exploration.
- Evidence Requirement: Valid reasons for the refund request must be provided, accompanied by supporting evidence demonstrating dissatisfaction or issues encountered.
3. Non-Refundable Circumstances
Refunds will not be issued if:
- Excessive Usage: The Service has been substantially utilized, indicating significant benefit derived.
- Change of Mind: The request is based solely on a change of mind without valid justification.
- Lack of Evidence: No supporting evidence is provided to substantiate the refund request.
4. Refund Request Process
To request a refund:
- Contact Support: Email our support team at refund@planvista.com with the subject line “Refund Request.“
- Provide Details: Include your purchase information, reasons for the refund request, and any supporting evidence.
- Await Response: Our team will review your request and respond within 3 business days.
5. Processing Time
Once a refund is approved, it will be processed within 24 to 48 hours. The time it takes for the refunded amount to reflect in your account may vary depending on your payment method and financial institution. Typically, refunds may take 5-10 business days to appear in your account.
6. Contact Us
If you have any questions regarding our refund policy, please contact us at contact@planvista.app.