Effective Date: 01/07/2025
Company Name: Pioneer Vision AI Solutions FZ LLC
Jurisdiction: RAKEZ, Ras Al Khaimah, United Arab Emirates
At PlanVista.app, operated by Pioneer Vision AI Solutions FZ LLC, we are committed to protecting your privacy and handling your data responsibly in compliance with the UAE’s Federal Personal Data Protection Law (PDPL) and applicable global data protection regulations.
1. Introduction
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access or use our services.
2. Information We Collect
We collect the following categories of data:
- Personal Identification Data: Name, email, contact number, company name, billing address, and payment details (processed securely via Stripe/PayPal).
- Technical Information: IP address, browser type, device type, access times, and visited pages.
- Usage Information: Your interaction with our platform, form submissions, chat logs, and session activity.
- Cookies & Tracking: Cookies, pixels, and similar technologies are used to improve functionality, track usage, and serve relevant content.
3. How We Use Your Information
Your data is used only for the following legal and operational purposes:
- Service Fulfilment: To provide the services offered on PlanVista.app (business plans, market analysis tools, AI features).
- User Experience: To improve usability, personalize content, and optimize performance.
- Communication: To respond to inquiries, deliver newsletters, product updates, or customer support.
- Legal Compliance: To fulfill regulatory obligations and enforce our terms and policies.
4. Data Storage & Protection
- All personal data is stored securely using AES-256 encryption on servers located in compliance with UAE laws and GDPR standards (for international users).
- We implement administrative and technical safeguards to prevent unauthorized access or disclosure.
- Payment data is never stored on our servers and is processed via PCI-DSS compliant platforms like Stripe and PayPal.
5. Sharing of Information
We do not sell or rent personal information. However, we may share data with:
- Payment Processors: Stripe, PayPal (limited to transactional data).
- Service Providers: CRM, analytics, or email platforms under strict data processing agreements.
- Legal Authorities: If required by UAE law, court order, or regulatory compliance.
6. International Transfers
If we transfer your personal data outside the UAE (e.g., servers or services in the EU or US), it will be protected by equivalent data safeguards such as Standard Contractual Clauses or adequacy decisions.
7. Your Rights Under UAE PDPL
You have the following rights under UAE Federal Law No. 45 of 2021:
- Right to Access: Request a copy of your data.
- Right to Rectification: Correct any inaccuracies in your personal data.
- Right to Erasure: Request deletion of your data under specific circumstances.
- Right to Restriction: Limit how your data is processed.
- Right to Object: Refuse processing for direct marketing purposes.
- Right to Data Portability: Transfer your data to another service provider.
- You may exercise any of these rights by contacting us at [email protected].
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect or process personal data from minors.
9. Cookies and Tracking
You can manage your cookie preferences through your browser settings or our cookie consent banner. Blocking cookies may impact your experience on our website.
10. Changes to This Privacy Policy
We may update this Privacy Policy to comply with evolving UAE regulations and global standards. Updates will be published on this page with a revised “Effective Date.”
11. Contact Us
For any data protection questions, requests, or concerns, please contact:
[email protected]
Alternate: [email protected]